AutoNation Ford Frisco
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Dealership Service Review
service Rating
Poor service communication
Written byon 02/21/2019
Did not call me back when promised. Kept truck 8 days. Promised rental car never came thru. Over the time period I talked to 3 different service advisors telling what I want to hear but no action. When I called back all I got was voicemail and no calls back with any service information.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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autonation on 02/26/2019
Dealer Response
We're disappointed to hear of the negative experience you had at our location. If you would be willing to give us another chance in the future, please reach out to our General Manager at (866) 483-1679. We would appreciate the chance to turn your experience around.
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