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AutoNation Ford Frisco


6850 Hwy 121, Frisco, TX 75034 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (15) No (2)
Service Rating
Recommend:
Yes (13) No (6)
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Dealership Service Review

5 out of 5 starsservice Rating
2016 Ford Explorer - 26 days
Written by LAcosta on 11/09/2018

Not knowing what is wrong with your vehicle that’s fairly still new can cause a lot of anxiety. Especially when you paid in full with your hard ear money. This rating is based solely on the dealership and the time it took to repair my vehicle. Service Rep Austin was awesome for keeping up to date, making sure I was taken care of (rental, dealer loaner). I can’t rate the quality of work performed until I drive my vehicle for a fair amount of time. Driving out to California will give a better view on how to rate the quality of the work performed. So I selected “No” for this question. As far as timeframe, there wasn’t a timeframe specified because the repair and time it took to get the parts in varied. No quote was really provided since it was under warranty. And the amount I paid for the detailing only was fair.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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