Skip to main content

AutoNation Ford Frisco


6850 Hwy 121, Frisco, TX 75034 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (15) No (2)
Service Rating
Recommend:
Yes (13) No (6)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Terrible Dealer
Written by SASDiver on 06/28/2016

Nothing but trouble trying to buy from these guys. I knew exactly what I wanted and we settled on a contract within 2 hours. The dealer messed up the VIN on the contract and I've been back up there 3 times and still not had this corrected. Once the finance guy even left for the day without telling us as we waited on him. We come to find out hours after when no one could find him. I still don't have a valid contract with my VIN. I left voicemails with loads of people and not one person has called me back aside from reception. This dealer has issues with follow through and responsibility at all levels. I now cannot drive my truck since the paper tags are expired and am forced to work directly through Ford credit to update my financing info and will contact the DMV to get plates.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
autonation on 07/11/2016
Dealer Response
Thank you very much for sharing these comments. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5523 to discuss what we can do to help.
Report