AutoNation Ford Frisco

Worst car-buying experience in 35 years of buying new and used cars! Wish I could rate zero (or negative stars). My story is below. Advice: Steer clear of this dealership at all costs! Don't be lured in by low-priced used cars--you will not be happy with results! Details: I contacted AutoNation Ford Frisco on 2/29/16 to inquire about a 2008 Lexus SC430 being advertised on their web site. I live in Omaha and have been looking for that particular model nationwide. The AN car looked perfect for me, but was priced a bit too high ($25,999). After speaking with a salesperson (Kacey Young), I made a tentative offer to buy the car for $22K. Kacey checked with her sales mgr, and counter-offered at $23,888. I said no thanks, but to contact me if the car did not sell, and my offer would be acceptable. The price of the car on their web site dropped to $22,999 on 3/16, and I contacted Kacey again to see if my $22k offer would work. She again said no. On 3/23/16, I saw that the price on the AN web site dropped to $21,995, so I contacted Kacey again to say I would like to purchase the car at that price. Kacey promised to work up a purchase order and have the finance manager call me (on 3/24/16). At that time, I provided AutoNation with a $500 deposit (via credit card, thankfully) to hold the car while the financing was arranged. My own bank approved me for this deal, but AutoNation asked me to fill out a credit ap with them anyway. On 3/25/16, I filled out and emailed back to AutoNation my credit application. At that time, I made airline reservations ($280) to fly to Dallas on 4/7 to pick up the Lexus. I heard nothing from AutoNation for several days, so I followed up on 3/29/16 to see how the finance application was going. At that time, I was told the car had been sold (on 3/26/16) to another buyer! This was a day and a half after they accepted my $500 deposit to hold the car! I asked to speak to the Sales Manager (Dustin), who told me they couldn't "hold the car indefinitely for an out-of-state buyer." This made absolutely no sense, since I had just placed the deposit and was working with AN on financing. I told Dustin I had arranged financing via my bank and had made airline reservations to pick up the car. At that point (on 3/29), Dustin half-heartedly apologized and told me he'd refund me the deposit ($500) and the cost of the wasted airline tickets ($280). Since then, I've followed up numerous times, with no success. Today, I was forced to contact my credit card company to request a refund of my $500. I'm sure I'm out the $280 cost of the airline. Bottom Line: Poor communication, completely incompetent, negligent sales force (Kacey Young, Mark Cousino, and Scott Alter, Jr.), and ineffective management (Dustin). Needless to say I will not be doing business with any AutoNation store from here on out!