AutoNation Ford Frisco

While I am satisfied with the price and, in general, the overall experience, there are a few point that I am unhappy with. I live 300 miles away from this dealership. First off they low balled me with the trade-in value. We told them no and to try again. They came back with another low number and we said thank you for your time, we will be leaving now. Then the manager came over and said he will get a better number for us. He finally came up with a reasonable number. The window sticker indicated that it was supposed to have a tonneau cover and that was included with the price. No tonneau cover was in the vehicle and they did not have one on the lot. It had to be specially ordered. After we finally made a deal with the vehicle (3 hours later at 10 pm, mind you we have our two children with us), it came back from being detailed and they had scratched the back. They apologized profusely and offered to fix it if I was ever in town again. Plus they are sending me touch up paint, floor mats and offered free oil changes to compensate me for the damages. I specifically asked the salesman, Brandon, if I had to drive back to Frisco to use the free oil changes or would I be able to use them in my city. He said they would be valid in my city. I just found out that they are only valid at the Frisco store. SMH Bad business guys. You will not be getting a recommendation from this girl.