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AutoNation Ford Frisco


6850 Hwy 121, Frisco, TX 75034 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (23) No (2)
Service Rating
Recommend:
Yes (25) No (8)
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Dealership Sales Review

2 out of 5 starssales Rating
Poor customer service/false advertising
Written by Jon B on 01/11/2023

Quite possibility the worst customer experience I have ever had. My salesman was trying to help me and 3 others at the same time. It took so long I had to ask the finance manager and the assistant sales manager to find my folder so that I could complete the sale. I was not informed the pre-inspection had not occurred, nor was I given a timeline. I waited over a week for a truck I paid for and received poor/no communication. Within a week I was back at another AutoNation addressing another issue with the vehicle. I was also charged a different price for the warranty than what I was quoted. after going to another AutoNation, I was referred to the GM who put in contact with the acting GM who addressed some of the issues.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Sarah Rudolph on 01/15/2023
Dealer Response
Hi Jon, we are deeply disappointed by your experience at AutoNation Ford Frisco. If you'd like, please contact our General Manager at (972) 763-5523. We'd appreciate the chance to make your experience a positive one.
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