AutoNation Ford Frisco

Purchased from this facility nearly 3 years ago. Recently, two of their sales people called me about trading in my truck for a new truck. I went in, found a truck I liked, and when they presented the sales sheet, the process went downhill quickly. They offered me $11,000 below KBB 'fair' condition on my trade-in, which was also $7000 below the KBB instant offer that I was able to get 4 other dealerships to honor (I purchased from one of them). When they showed me why, they showed repairs that needed to be made at FULL retail cost for a customer, not the dealer cost (new tires, windshield, and minor paint touch-ups @ $4500 in repairs on a F-150 XLT). They then showed me how they comped my truck, but they did not show trucks with similar features/packages to deflate the value. They did not show a nearly identical truck that they sold on Craigslist for $14000 above their trade-in offer. On top of that, they were $2000 higher on the selling side versus what was listed on line. They were trying to squeeze me from both ends. I don't understand the logic in calling up your existing customers to try to rip them off to make a quick buck. I've never had a dealership blatantly try to screw me like this one did. I'm very disappointed in the experience, and had I known, I never would have wasted 3 precious weekend hours away from my family. It'll be hard for me to consider ANY AutoNation in the future after this experience.