AutoNation Ford Frisco

I responded to an internet ad for a new Ford Fiesta at AutoNation Frisco by phone at first. I worked out the details with the salesman on a particular car with 5 miles on it, according to the ad and a unique stock number. The deal was set, pending a test drive, as Frisco was 50 miles away. I test drove the Fiesta and just loved it. It’s a great car and the price was right. That’s when everything else, including trust, went right down the drain. Deception #1: After agreeing to buy the car, the salesman told me he had to change the menu, or what I’d call an estimate that I’d received in an email. I asked him why and he replied that it wasn’t the same stock number. That’s when bells went off in my head. I immediately went out to the car and looked at the odometer. It read over 200 miles. It was not the same car. The salesman told me that the car I wanted went out on loan. I told him that I didn’t want a car with 200 miles on it, as I didn’t know who had driven it 200 miles, and it was also dirty inside the engine compartment and where the hatchback opens. They offered me free rear carpets and $100 off. Really? Deception #2: I asked if there were any more of that type of black hatchback in stock and he replied, “no”. After pacing around the showroom a little longer wondering what to do, I decided to take a look for myself and walked out onto the lot. I found two more black Ford Fiesta hatchbacks on the lot with the exact same MSRP and features as the one I had test driven. By now I was fuming. I turned to come back into the showroom when the salesman came out with a few sets of keys in his hand, which turned out to be the keys to the three Fiesta hatchbacks, one of which was silver, in the lot. Deception #3: When I asked him why he lied to me about there being no more in the lot, he replied that his manager had made the deal on the one with 200 miles at that price. I simply replied that if that was the case, then he wouldn’t have had to change the “menu” to a different car, now would he. He had no answer for that question. It turns out that the two black hatchbacks on the lot had 8 and 11 miles on them. He then told me he thought he could get the same deal as the other car. Again….really? I bought the one with 8 miles on it, but only because I was tired of looking around and the car was exactly the one I wanted. I got the deal on it and the finance manager was very courteous and professional, but I left the dealership very unhappy that I had done business with them. A few days later I actually got an email from the salesman asking to recommend AutoNation Frisco on several consumer review websites. Seriously? About three weeks later I completed an online survey and told about my experience at AutoNation Frisco. A few days later I received a call from the dealership who wanted to hear it from me personally what had happened. I simply told her what had happened above and she sounded very concerned. She asked if I lived close to the dealership and I told her, “no”. Then she indicated that they could have somehow worked out some type of compensation with me through free maintenance for my bad experience. She also said that she intended to have a talk with the salesman and she would call me back. That was over two weeks ago and so far, no call. That was just adding insult to injury. I finally emailed the General Sales Manager and as if by magic…..no reply. A nice bait and switch, two out and out lies and a less than half hearted attempt to make amends, followed by “not interested” no reply. Worst car buying experience I’ve had in over 40 years of doing so. Just plain awful.