Cedar Park Nissan
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Dealership Service Review
service Rating
Betrayal
Written byon 04/09/2024
Jonathan Monroe, the representative that helped me, on 04/06/24 called me and said that he could not do the inspection that I requested due to my brakes being bad. He told me he was going to charge me 600 dollars to fix it. I went home and looked at all 4 of them, and none of them were even remotely close to the "1mm" that he said. Really made me feel as though he was trying to just get money out of me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 04/10/2024
Dealer Response
Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Fredi Sanchez Garcia,
Service Manager
fsanchezgarcia@cedarparknissan.com
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