Cedar Park Nissan
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Dealership Service Review
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Disappointing service experience
Written byon 06/02/2023
Had an 11:15 appt for which I was on time. Told that an oil change and tire balance rotation would take an hour and a half. This is too long for an appointment and is more reflective of walk-in service. It ended up taking more than two hours. I also believe I was slightly overcharged.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 06/08/2023
Dealer Response
Thank you for your feedback about the time taken to service your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Luis Cruz
Service Director
lcruz@cedarparknissan.com
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