Cedar Park Nissan
Dealership Sales Review
I visited Cedar Park Nissan on 10/9 for a Murano car. It was my first time visiting car dealership for buying a new car. I choose Cedar Park Nissan because its website shows lowest price of my target car around my region. Before coming, I called their sales manager Antonio and general manager David for their availability. When I come to their place late in the afternoon, salesperson James comes to me. He asked me few questions about the preference for the car and way of payment. I told him I was attracted by the price showing on their website and decide to visit them for test drive of Murano. He told me the price showing on the website is the lowest possible price and may not work if I do not finance with them (I previously told him I will pay cash for the car). He tried to convince me that car dealerships all make money in this way. Later, we did a test drive of the car, and everything goes well. James explained various features of the car for me. After the test drive, James said he will come to find Antonio to give me a price offer. Before he comes to find Antonio, James tried to convince me he earned fixed amount of commission of selling the car and he was on my side to give me best price offer. I expressed I didn't trust his words, and he was unhappy that I had no trust on him. After about half an hour, James finally found Antonio and gave a price offer which is $2,500 more than showing on their website. James explained that since I won't finance with them and the discount is $1,000 less than advised. Also, there were $1,500 dealer-added accessories on the car which they claimed were unremoveable. I felt I was fooled with the price. It took my another 15 minutes to argue I didn't need their "$1,500" accessories. They finally agreed to remove the "$1,500" from the price. Well, it's still $1,000 more than their advised price, and they won't give up any penny on the price. I started to feel disappointed with them and wanted to leave. Their general manager David came at this time to horrify me this price offer is already exceptional, and if I won't make the deal today he will keep increasing the price for me in the future. I felt all their staffs are playing around me to give me pressure on the deal. Finally I left them without signing anything. After arriving home, I found they changed the price on the website to pretend they really wanted to increase price for me. I found screenshot of original prices and sent Antonio and David an email attaching the screenshot and blaming their low-level tricks against me. The next day, Antonio replied me in the morning saying he was out-of-office. Later in the afternoon, a salesperson called me saying their manager approved another $1,000 to make the price matching what I've seen before on their website, and enforced me to sign the deal by the end of that day. I didn't have time and refused them. A few days later, I bought the same car from another dealership with a lower price. This is all my experience with Cedar Park Nissan as a first-time customer. Be careful with price showing on their website. It is something that attracts people to their site and make them have various advantages over the customer. When at their dealership, be careful with salesperson James (who lied to me about price and how he made commission to pretend to be my friend), sales manager Antonio who changed the price on the website after I coming home, and general manager David who horrified me on the future price. Well, I admitted James' professional service of test drives. But when things come to price, stuffs at Cedar Park Nissan will take all kinds of advantages to play with uninformed first-time customer to earn thousands of more money. First-time customer like me should be really careful with them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No