AutoNation Ford Burleson
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Dealership Service Review
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Service tech
Written by 03/14/2023
onCame in for an oil change. Droped off car at 9:30 a.m was told I would receive a call when car was ready for pickup. 1 p.m rolled around no call or email so i called twice before I could get someone on the phone just see if my car was ready. When i went to pick up my car service tech was casually on the phone with girlfriend/wife. Poor communication and customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Roman Brooks on 03/17/2023
Dealer Response
Hi Jordan, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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