Skip to main content

AutoNation Ford Burleson


850 N Burleson Blvd, Burleson, TX 76028 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (17) No (0)
Service Rating
Recommend:
Yes (21) No (5)
Back to Service Reviews

Dealership Service Review

2 out of 5 starsservice Rating
Service tech
Written by Jordan. on 03/14/2023

Came in for an oil change. Droped off car at 9:30 a.m was told I would receive a call when car was ready for pickup. 1 p.m rolled around no call or email so i called twice before I could get someone on the phone just see if my car was ready. When i went to pick up my car service tech was casually on the phone with girlfriend/wife. Poor communication and customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Roman Brooks on 03/17/2023
Dealer Response
Hi Jordan, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Report