Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station

On 09/28/2015 I brought my wife's 2010 Jeep Liberty (68,000 miles) to Lithia Chrysler Jeep Dodge of Bryan, Tx to diagnose a problem with the Sky Slider Sunroof. After 3 days, the service writer notified us of the frame rail being broken and needing replacement. My vehicle was resubmitted to the dealership along with all warranty information on 09/30/2015. The service writer and warranty company had communication problems, plus the service dept ran into problems with the install which was no big concern. However, 41 days later (11/10/2015), I receive a call from the service writer stating my vehicle is ready for pick up. I explained because of my work schedule, we wont be able to pick it up until Friday(11/13/2015). My wife and I arrive to the dealership that morning only to be told the mechanics had taken the sunroof back out of the vehicle and reinstalled it without letting the service writer know. After apologies, we got the vehicle back a day later, but in horrible shape. The headliner was ruined, roof light and ceiling moldings missing, plus side and rear trunk moldings were torn or completely missing. Worst of all, the front seats had mold stains from sitting water and the front metal seat braces mounted to the floor were rusted, evidence the vehicle had been left outside with the malfunctioned sunroof. The service writer apologized profusely and assured me a new headliner had been ordered for replacement along with the missing components. Highly upset, we left still optimistic the dealership would make the corrections. Two days later on a Monday in 5 o'clock traffic, my wife and 2 yr old son are on Texas ave when the Jeep shutters and completely dies. Frantic, my wife calls me where I have to leave work to help. Upon arrival, I find the vehicle without power. I open the hood to find the missing trunk molding laying across the engine and resting on the drive belt, plus the battery negative cable not mounted to the terminal. After reattaching the cable and removing the molding from the motor, they were able to get home. I met face to face with the service writer the next day, to show evidence of the sloppy work his dealership had provided. After apologizing more, I was told my vehicle would be taken care of. 2 weeks and no notifications later of when my vehicle would be repaired, I took the jeep up to the dealership and spoke directly with General Manager, Coy Alexander. Mr Alexander was shown the vehicle and his service department's work. He assured me the vehicle would be repaired. My vehicle arrived back at the dealership on 12/07/2015.....40 days later, we are notified that the vehicle is ready. The dealership cleaned the seats, and painted the rusted seat brackets. A new headliner was installed but very poorly. Once again, grease fingerprints are on the headliner and, though the missing roof pieces are replaced, other smaller moldings (visor holder and hanger) have completely fallen out of the headliner due to not being reattached with the original mounting screws but simply "glued" back on. The drivers side molding under the dash is completely missing (there was no reason for it to ever be removed) and the left bumper has been clearly scratched as if backed into something. Once again, I took the vehicle BACK up to the dealership and spoke with Coy Alexander and Kalin Dupper, the Service Manager. Unsatisfied with their explanations/excuses, I simply returned two weeks later to retrieve the ordered missing parts. I will no longer leave my vehicle, or any vehicle for that matter, in their care. In conclusion, Lithia Chrysler Jeep Dodge of Bryan had my vehicle a total of 86 days (not including the 3 day diagnostic) and though the sunroof is repaired, my vehicle left this service department in worse shape than it arrived. The blatant apathy of all staff involved proved all I needed to know about their professionalism, commitment to customer satisfaction, integrity of character and trustworthiness. Lynwood E Summerlin Jr. 16yr Disabled Combat Veteran