Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station

This dealership, while officially a Chrysler/Jeep/Dodge dealer, operates its used car department with the feel of a roadside used car lot. My experience began with a morning call to inquire about a specific vehicle. The Sales Manager, John Eagle, assured me it was available for a test drive and on the lot, or at least that was the impression he gave despite his attempts at careful wording. I informed him I lived two hours away and wished to arrange a test drive for that evening. He said a salesman, Jared Rousey, would contact me to finalize the arrangements. Jared texted me, and I confirmed my approximate arrival time, promising to text again when I was en route with a more precise ETA. I texted at 3:54 PM, estimating my arrival between 5:30 and 5:45 PM. Upon arriving around 5:55 PM, I met Jared in the showroom. After a 5-10 minute wait, he informed me the car was being brought over. It wasn't until around 6:20 PM, when the vehicle arrived, that it became clear it was being used as a loaner car. At no point during the day was I told the vehicle might not be readily available on the lot. The person who delivered the car then had to remove their belongings and transfer to another loaner. The exterior of the vehicle was disgustingly filthy, covered in dirt and splashed mud, making it impossible to assess the paint condition. Additionally, a car seat was left inside, which I pointed out to the salesman. The previous driver confirmed it was already there when they received the car. The sticker on the car and the website advertised 8,073 miles. However, the odometer reading inside was over 10,000 miles. The CARFAX report indicated 9,250 miles as of May 5th. It's implausible that a vehicle accumulates nearly 1,000 miles in less than a month solely from test drives. Before the test drive, I explicitly stated that a price reduction would be necessary for me to even consider purchasing the vehicle. The test drive itself was satisfactory, and I enjoyed the car, almost forgetting the initial 45-minute wait. The trade-in valuation process then began. Following their standard procedure, they offered $8,500 for my trade-in. This was significantly lower than estimates from KBB/CarMax (around $13,000) and another dealer (over $16,000). Expressing my dissatisfaction and requesting my keys to leave, they suddenly managed to increase their offer by approximately $7,500. This is a highly questionable and unethical business practice. Furthermore, there were nearly $4,000 in "dealer added accessories" not listed anywhere on their website. While I understand dealers often add unwanted extras, most reputable dealerships disclose these additions online for customer awareness. Overall, my experience attempting to purchase a car here was absolutely terrible. Despite all the aforementioned issues, not a single cent was deducted from the car's price or the cost of the added features. They simply manipulated the trade-in value. Again, this level of service and business conduct is what one might expect from a small, independent used car lot, not the used car division of a franchised dealership.