Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
Back to Service Reviews
Dealership Service Review
service Rating
Slow service
Written by 08/06/2021
onBought my vehicle from dealership few months ago and service was awesome. Went in for my oil change and service advisor was very short and indifferent on the fact that they were so short staffed and wait was so long and had to come back in a week. Came back to drop other vehicle and turned In this vehicle with Shelby and she was so nice and really seemed to be concerned that we were taken care of. When we came back she remembered who we were right away and grabbed our paperwork. I did have to wait 3 hours from appt time just for an oil change. I understand staffing issues due to covid but those that are working can be nicer and Shelby was only one I. Service department that seemed to care.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No