Roger Beasley Mazda Central
Dealership Service Review
I brought my car in to resolve two issues and get my oil changed. I described both issues (one of which I believe was caused by Roger Beasley in my previous service appointment!) in great detail when I booked the appointment. Then the morning of my appointment, someone called and asked me to describe again. Which I did. Then around noon, a third person called to ask me to describe. Then I played phone tag with the "service manager" all day and at 5:00 he left me a voicemail saying they hadn't found anything. So I left my car an extra day. And they still never found anything. I'm giving two stars only because I did get the oil changed and they didn't charge me diagnostics, but my wheels still squeal whenever I turn and my entire sound system still just cuts in and out whenever it pleases.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable