Roger Beasley Mazda Central

One, all though it is advertised on their website and on the sign at the dealership, loaner vehicles have never once been available when I've gotten my car serviced there. I was at one of the first appointments in the morning and when I asked if there was one available, the employee just said "Nope". I have tried every time and they never have any. Then this last time I tried to get the shuttle to pick up my car, and I gave the time I was available and where I was. The shuttle operator responded by saying they couldn't so they were coming now. I was at work so I couldn't just leave. When I said that, someone called and said they weren't able to get me. It is just frustrating that these services are advertised but are not reasonably accessible. If there is a demand for this service that is unable to be met, supply needs to be increased. The one woman who called me to let me know the status of my vehicle was very pleasant and informative, and was really trying to be helpful.