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Nyle Maxwell Chrysler Dodge Jeep RAM


13401 Ranch Rd 620 N, Austin, TX 78717 (map)
Today closed
Sales Rating
Recommend:
Yes (8) No (0)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible Service Department
Written by gage_78 on 11/06/2015

Never & I mean NEVER go here for service. My Jeep had another water leak, and I took it back here for them to fix. This experience has been a holy nightmare. Drop off, Tuesday October 27th had to go to the service director to get a loaner because otherwise i would have to pay for a hertz rental. took forever to get the car, and made me extremely late for work. Friday the 30th, i get a call that my jeep is ready. I ask the service guy if its all dried out, and he tells me its all dry and ready to be picked up. ten minutes later he calls me back to tell me the jeep is still wet and they will need to keep it over the weekend. They are going to remove the seats & the carpet to ensure it gets completely dried out. I'm slightly irritated, but hey at least he checked right? Monday afternoon (November 2nd) I get a call - hey your jeep is ready. Well i cant pick it up till Tuesday morning, so no big deal. Ill be there in the morning. Tuesday morning, i go to pickup the jeep. Its still all wet. Seriously wet. I'm told that they dont remove the seats and carpet to dry it, they just shop vac the jeep. Of course the service guy who was working with me wasn't there. Later that afternoon, i'm told the jeep is now ready for pickup. only a few hours, and its all dry when they had to keep it all weekend before? I get there Wednesday morning to pick it up, and its still wet. I'm told by the service manager that jeeps cant rust because they are sealed on the inside. Metal + water exposed to air = rust. also it smells. that smell is mold & mildew. this is what happens when fabric gets wet and isnt dried out & cleaned. Of course they will shop vac it again if i like. So i take my jeep and leave. (they also burned half my gas letting the thing sit running with the heat blasting to dry it) As soon as i drive off i notice somethings not right. They ripped the wiring out of my amp when they were "fixing" my jeep, and just didnt bother to fix that as well. When i noticed this i looked closer at the seats, trim , etc.... they didnt install the floor trim correctly. they left it half installed, with gaps to allow dirt and water into the car. I took it right back, and had words with the general manager. Of course they couldnt do anything because the service department was already closed by now. So Thursday morning I have to drop it off yet again to have what they screwed up fixed. By now I am beyond pissed off. I do get a call telling me that the jeep is fixed Thursday afternoon, but because of work i cant pick it up till Friday morning. Friday morning comes, (today - now November the 6th) im at the dealership to finally get my "fixed" Jeep. I look it over, and this time i make sure to check the wiring on my amp, the subs are going, the trim looks right. Fine, im over this place, im leaving. As im driving down the road i notice that my seat belt light is on, and so is the airbag light. I pull over to a gas station and look under the seat.....when they actually removed the seat this last time, they didn't bother to reconnect the wiring when they reinstalled it. Classy Nyle Maxwell, Really Classy. in summary, if you don't mind wasting your time, gas, and all your efforts to stay on top of someone to make sure the job is done; as well as jeopardizing your safety then get your car serviced here!!! They sure say " I'm sorry" a lot, but they don't seem to fix the problem or the car.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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