Nyle Maxwell Chrysler Dodge Jeep RAM

On this freezing cold Saturday I pulled into the Nyle Maxwell service center without an appointment because my AC blower went out on my 2020 Jeep Cherokee. When I pulled in the gentleman that looked to be responsible for assisting customers stepped away so I was help by Mr. Moss. Mr. Moss actively listened to my issue and took the time to check my vehicles codes to see what the vehicle deemed the issue. After seeing the code he was honest with me about the possible turn around time for my vehicle to be serviced, which was Monday. Although I was understanding I was concerned because as a single mother without family in the area I couldn’t go with a vehicle. Mr. Moss assured me that they would do all that they could. At this moment I had no choice because although I didn’t need a/c my vehicle wouldn’t turn on the defrost either which was needed for the cold rainy weather and was a safety hazard for my children and I. As I waited anxiously, I received a text message from Mr. Moss via Nyle Maxwell which allowed me to ask all of questions that my dad requested I ask. Mr. Moss answered them via the messaging system and also took the time to walk up to me and give me a personal update. He told me that they had the part needed to service the vehicle and would be able to get me out today. I was ecstatic!!! As I waited, Mr. Moss notified me that my vehicle was ready and explained the checkout process. Many woman are very uneasy about visiting a vehicle service center in fear that they are going to be misled but Mr. Moss definitely didn’t do that. He was very honest and set clear expectations. He was compassionate and thorough with the questions. I really do appreciate him and the team that repaired my vehicle so quickly. So Mr. Moss, thank you from me and my family and my father wanted to send you a special thanks for helping his daughter when he was too far to.