Skip to main content

Nyle Maxwell Chrysler Dodge Jeep RAM


13401 Ranch Rd 620 N, Austin, TX 78717 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (8) No (0)
Service Rating
Recommend:
Yes (3) No (0)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Terrible Service Center Experience
Written by Jack_Bry on 10/12/2017

I bought my truck at Nyle Maxwell a couple weeks ago. The sales process was good. Every since the day I bought it, it had had a bad vibration at about 65MPH. I took it back to the service center and they said they balanced all of the tires and all was well. However, it still has the same vibration, so I reached back out and they texted me to "...continue to drive it for another 1000 miles and see if it stops." UNACCEPTABLE! I reached out to Eric, the Service Director SEVERAL times and he hasn't even attempted to contact me. TERRIBLE service....will I buy another Dodge, probably so...will I buy it from Nyle Maxwell, probably not!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.