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Nyle Maxwell Chrysler Dodge Jeep RAM


13401 Ranch Rd 620 N, Austin, TX 78717 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (8) No (0)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Terrible Experience
Written by chrisw9 on 09/05/2014

Horrible dealership to do business with. They will change the numbers on your agreed price. They will change the sales contract behind your back and flat out lie to your face. We purchased a 2014 Dodge Journey and after we agreed upon a price they changed the manufacturer rebate and my USAA cash rebate and the price of the vehicle as soon as my fiance came in to sign the paper work for the vehicle. Called to talk to them and they tried to tell me I received the rebates and a bunch of other lies. I guess they assume like most people that I can't figure out a sales contract and figure out where the different charges they added on came from. Absolutely insulting and the worst experience. First and last time I will go to this dealership and I wouldn't recommend anyone doing business with this company

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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maxwellaustin on 09/08/2014
Dealer Response
Chris, I would like to apologize for the experience you have described. It is never our intention to deceive, mislead, or falsely represent information at any point in the sales process. If you would like to email me directly at kking@nylemaxwell.com, I would appreciate the opportunity to hear more about your experience and see if there is anything I can do to make things right. Katie King Customer Relations
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