Nyle Maxwell Chrysler Dodge Jeep RAM

Unfortunately there is not a negative star option. We have traveled half way across the United States to purchase high dollar trucks before and never have we been subjected to the incompetence, unprofessionalism, and pure lack of respect that we encountered at this dealership. After much negotiation via email, they must not believe in using the telephone, we arrived at a deal. After spending 10+ hours removing hitch! lights! and company logos, We proceeded to drive 1 1/2 hours to take delivery of the truck. When we arrived we were brought to the vehicle which was exceptionally dirty and had not been detailed as promised. Prior to our arrival the general manager, Mike W., had stated he was taking over the deal and would make sure everything was done properly. Obviously he never looked at the vehicle as the detail work was not done. We then left the dealership for approximately an hour and a half to go have dinner while they did the detail work. Once we returned to the dealership we were able to inspect the vehicle and then found scratches on the tire rims (2) and on the front bumper in the paint. This is a brand new 2014 Dodge 3500 very expensive truck. We were then told that the dealership would not repair the Defects in this brand-new vehicle as we were getting too good of a deal. We then walked back outside to look at the truck again when the new car sales manager, Chris M., came out to greet us. He is the only individual at the dealership that showed professionalism. Chris then assured us that he would put in writing that these defects would be repaired. We proceeded to go back inside to sign the paperwork. It was at this point that the general manager told us that he would not sell us the vehicle. I will be going to a reputable dealership tomorrow to purchase a truck. I do however feel it necessary to let everyone know what kind of business miles Maxwell is doing. Buyer beware!