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Nyle Maxwell Chrysler Dodge Jeep RAM


13401 Ranch Rd 620 N, Austin, TX 78717 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (8) No (0)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Stereotypical used car sales
Written by rsalathe on 05/18/2018

I recently worked with the used car department on purchasing a car I've really been wanting. On a Monday I was in contact with a sales person where we exchanged emails on the vehicle I wanted along with all of my expectations. Credit reports, trade in payoff, trade in mileage, my acceptable monthly payments, etc... The next day I was informed that everything looked to be in order and set an appointment up for Friday morning because I travel during the week for work and have no time to waste half a day at a dealership. The appoint was also to confirm trade in conditions and to finalize financing to take delivery of the car. The entire week I was very excited about the car because it was the one I wanted 2 years ago and this would have been my 2nd purchase from this location. I arrived to my early Friday morning appointment only to have my expectations crushed just when I thought there was an easy, respectable way to have a transaction in the car purchasing process. Instead of informing me Tuesday that they could not meet my expectations they waited for me to get emotionally attached to the purchase and hit me for an additional $10k Friday morning. Due to the lack of respect for me and my time I will never consider purchasing from this dealer group again. I will take my perfect credit score and flawless payments to another dealer that can appreciate me. If this deal went through it would have been my 4th car purchase from the Nyle Maxwell family of dealerships.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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