Nyle Maxwell Chrysler Dodge Jeep RAM

This review is very long but please take the time to read how a family was treated during the Christmas and New Year's holidays by this dealership. My husband and I purchased a Pre-Owned vehicle from Nyle Maxwell two days before Christmas on Friday, December 23, 2016. Our auto loan was approved and we traded in our previous vehicle and took our vehicle home with us. We applied for the auto loan ourselves, and after Nyle Maxwell requested for the funds they were guaranteed to be released within 3- 5 business days. Keep in mind the Christmas and New Year’s holidays that fell in between those 3-5 business days. On December 29, 2016, I received a call from my husband stating that the dealer contacted him that they had not received the funds for the vehicle. I went ahead and contacted our bank and they stated that the funds had been released late evening and like any normal payment it should be reflected on their bank account in 3 business days or less. Please keep in mind the New Year’s Day holiday. On January 3, 2017, I received a call from my husband stating that the dealership had contacted him letting him know that they had not received the funds to immediately return the vehicle. I went ahead and contacted the bank and they informed me that the funds were released on the 30th of December and that the funding department lead had contacted the dealership to inform them that the funds would be received. I contacted the sales representative, Lauren Jones, and had asked her to provide me with an update. After contacting Joe Oliden, Lauren Jones manager, he stated that he justified Lauren Jones's actions, text messages, and harassment toward us. This is what transpired of our conversation via text messages. You look for yourself if this is the type of dealer you want to deal with. Me: Hello This is… my husband called me and informed me that y’all needed the vehicle back.. can you please provide me with an update regarding this matter or can you please provide me with a number on the person that is asking you to continuously contact us regarding the loan? Lauren Jones: your bank has not paid us for your car Me: The funding for the load was released on the 30th… nationwide contacted y’all to inform you(whoever you is) that the loan would be posted in 3 business days to your bank account. The 3rd business day falls tomorrow. Me: Yesterday was a federal observed holiday… Lauren Jones: Ok well it was supposed to be from after y’all signed and everyone is getting very angry Me: It is quite upsetting that for some really odd reason your managers (whoever they are) can’t seem to understand that our loan happened to fall under 2 major holidays and they also can’t seem to understand that banks do observe those holidays. Lauren Jones: That’s really not our problem Lauren Jones: He said 72 hours and it’s been past that Lauren Jones: Way past that Me: 3 business days is what they said Me: Who is your manager so I can contact them? Lauren Jones: Joey Oliden and it’s been 10 days! Lauren Jones: I’m just the messenger Me: Okay thanks. It doesn’t seem like it… Lauren Jones: Sam Levin is the finance director Lauren Jones: We told you that we didn’t want you to pick up the vehicle until we had payment from the bank and this is why Me: There was an agreement that was signed and accepted by whoever requested the funds. They agreed to those terms and conditions. Lauren Jones: Which was Wednesday the 28th Lauren Jones: It’s Jan 3rd. Just bring it back or get the bank to pay Lauren Jones: Please Me: I will contact your head quarters if you continue to harass me. Lauren Jones: You are driving a car that you haven’t paid for! Me: Really? Okay that’s enough. Lauren Jones: I’m pretty sure they will report it stolen which will really such for you. I’m trying to help you out with a little heads up. Lauren Jones: I got your complaint Me: Please stop contacting me.