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Nyle Maxwell Chrysler Dodge Jeep RAM


13401 Ranch Rd 620 N, Austin, TX 78717 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (8) No (0)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Poor Communication/effort
Written by Jon_Weldon on 01/02/2017

Placed a $500 deposit for a Jeep at end of December. Three days later, no returned calls, text or emails. Reached Josh and he would "get right back to me" about the status of my car purchase. Never did attempt to return my call, text or email. Next day I stopped by the dealership unannounced and was told Josh had been "fired." Found him and he stated that vehicle was no longer available. Could have told me several days earlier, but stalled while management tried to find a replacement. After another few days my wife stopped by the dealership and forced them to refund my credit card on the spot. Was told that this happens "all the time." Failed to make things right when given every opportunity. Asked for the document agreement that I signed and was told that that's "an internal document." What a load. Take a lawyer with you to do business with this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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