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service Rating
throw away survey requested by service manager
Written byon 12/07/2020
I never saw or spoke with my service advisor. I got told that "he was busy" for 3 days. They had my car for 3 days with NO communication. I never got a copy of the paperwork for the service to my vehicle. I never got a comprehensive explanation for the noise my vehicle was making. I was handed my keys and told "here ya go". Though the service manager was kind enough to tell me (insert heavy sarcasm here) that there would not be a diagnostic fee even though my car is still under warranty. I was asked by the service manager to throw out the survey that Honda sends out.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No