Covert Chrysler Dodge Jeep Ram

My second and final experience with this dealership. The first visit resulted in failure to disclose the full amount due at the time of payment for spark plugs, air cabin filters, etc. The Usual tune up. My second visit resulted in this dealership's failure to properly install the spark plugs and a faulty one as well. This dealership (service dept) attempted to advise me that I needed a new A/C Condenser ($600+ labor). Of course I knew it was only an engine coil & a faulty spark plug that was causing the issue. I even spoke with an extremely rude individual, the Service Mgr, an "Eddy" who proved to be just as unknowledgeable as the techs working on my vehicle. I can only assume that this dealership assumed because I am a woman I would have no idea what my service issues were. Definitely wrong. As a CEO of a business management and development agency here in Austin, TX, I can honestly say this was the worst b2c experience I have ever encountered...TWICE. Needless to say they failed to repair what they never fixed properly the first time, and wanted a labor fee of $150+ to correct their own mistake! Rarely do I post negative reviews for a business, I encourage corrective action, but as a 30+ yr consultant I must make the consumer/customer aware of this dealership's business practices. Simply horrible.