AutoNation Ford Arlington

I called to schedule a door latch replacement on my vehicle and was told it would take 3-4 days. When I arrived to drop off my car, I was then told it could take up to 2 weeks and there is no loaner vehicle. People cant go 2 weeks without something to get around in. Fortunately, it only took 4 days. My return visit was interesting as I stood in front of 2 gentleman's desks for several minutes while they mindlessly stared at their phones without offering assistance before the person that helped me during drop-off realized how incompetent her coworkers are and stepped in to help. Both times I was there I was helped by a nice lady named Amber.