AutoNation Ford Arlington

Excellent salesperson experience. Our salesperson Jaime Hernandez was friendly, helpful, and tried his best to make the experience efficient and pleasant. Post sale he has continued to be very responsive, researching questions we have about the vehicle and making sure that we are able to use the various features. Unfortunately, it turned into a traditional car buying experience once we started talking numbers. Confusing re-arranging of the numbers, mysterious charges, missing rebates, and discounts all made their way into the process once it was handed off to the "closer." If I had not printed out all the online pricing that AutoNation had on their websites, I would have been charged thousands more than what they were advertising. It's great when a dealership asks you what is important and what you will be using the new vehicle for. However, when they sell you the same old stuff regardless of what you say you need, it lets you know that they are filling out the forms because some consultant said they should, not because they really care. In our case we specifically said that the vehicle was for long-distance travel - and they still pushed us to the AutoNation plan that is good only at their dealerships. I'm sure that their service department is good (although I have already found that they have no idea how to fill a tire to proper pressure) but if we are traveling it's going to be easier to find a Ford service center than an Autonation dealership. My only experience with the service department so far has been the improperly filled tires at delivery and their inability to answer a question about what part number is required to allow my trailer TPMS and camera to show up on the screen in the truck. They did do a great job of repairing the paint on the truck that was damaged unloading from the delivery truck, but they did not repair the damaged trim that was pointed out at the same time. Overall, an acceptable experience for a traditional dealership, but did not make me a "customer for life" so far.