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AutoNation Ford Arlington


1400 W I-20, Arlington, TX 76017 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (18) No (5)
Service Rating
Recommend:
Yes (41) No (4)
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Dealership Sales Review

1 out of 5 starssales Rating
GOOD LUCK
Written by Gage Morris on 02/15/2023

Should have read the reviews. It all started off well, found a used SUV on the website. Did THIER pre-approval before showing up, scheduled the test drive with Akim. After the test drive the textbook stealership shenanigans began. 2.5hr negotiating and running credit, AGAIN. Going into finance and the real fun begins, Sindia Estrella (very unprofessional) swirling papers in front of me repeating “they are telling us everything needs a signature, sign this” at this point the dealership is closed and there is me and 4 employees. I questioned some changes to the loan terms, being told “that’s how the bank approved the loan” wanting to get out of there we signed and I left. Reviewing my paperwork due to a dead battery on my new purchase(looking for a guarantee)I noticed a $3,348 warranty through the dealer for only the engine, at a whopping 18k of coverage what a steal!! I was very clear during the entire process I wanted to purchase the vehicle as is, after requesting to cancel the unwanted “warranty” I’ve been repeatedly given the run around. Zero attempt at resolution Overall my experience with AutoNation Ford Arlington was very disappointing.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Andrew Newton on 02/17/2023
Dealer Response
Hi Gage, we are deeply disappointed by your experience at AutoNation Ford Arlington. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 200-4503 to discuss what we can do to help.
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