Jim Keras Subaru

Scratches - Brought in our Outback for routine work and the ended up putting a large scratch on the car. After I told them about it they said "well it wasn't us". Even though I inspected the car prior to take it in. This is a hard to miss large scratch. Lying Service Manager - On the same day I got the scratch (before I knew about it) I asked why they didn't fill the coolant reservoir since it was very low and they said "oh you have to ask for that". I asked if they could fill it and they argued with me that if you can see ANY coolant in the reservoir that it is "fine" and "needs room to expand when the engine gets hot". I insisted they check it anyway. They came out and argued me down from getting it filled since "it is above the 'LOW' line and it's supposed to be there." Went home and went through the manual and lo and behold! "Fill coolant reservoir to 'FULL' line if near or at 'LOW' line." Right in the manual. This all happened with the service manager. I dealt with her the entire time. [non-permissible content removed] she would rather lie to me about the very low coolant level rather than open a new bottle of coolant and fill it. NEVER AGAIN. I'll drive to Little Rock from here on in.