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Burns Chevrolet


2515 Cherry Rd, Rock Hill, SC 29732 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (4) No (2)
Service Rating
Recommend:
Yes (2) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
expired temporary tag [contact info removed]
Written by royt6783 on 10/02/2024

[contact info removed] asking about my title & tags on day # 27 I was told my plates will be mailed to me. On Day # 42 I went to the DMV and was told they had nothing from Burns Chevrolet. I was told that they have up to 45 days for my plates on my temporary tag. I contacted the dealer by phone as well as email and I was told that nothing had been done and I would have to a week or more before my plates arrived. I will be unable to drive my vehicle due to the expiration of my temporary tag. Ther is a law saying that I am supposed to have tags and or title within 45 days. Why does Burns not honor their sales or complete their promises. I tried to file a complaint to the manager was refused to talk or make a complaint to them. Sample email below from [contact info removed] I am sorry for the delay in your plate and title. We are running a little behind on some processes and this one was completed today. You’ll see the plate in about 10 days and title in about 30-45. DMV handles both once we push it through on our end electronically.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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claude burns on 10/04/2024
Dealer Response
We certainly understand Mr. Tester's concern about getting his license plates to enable him to travel out of state in his new vehicle. We honored our commitment to complete the title and tag work within specified legal requirements, but we were tardy completing this work within a shorter time frame compared to normal submissions. In the old days, we simply physically went to DMV to complete this task. Now, governmental requirements cause us to submit all tag and title applications electronically only, and we are at the mercy of the DMV to mail the tag and title to the customer. If an officer checked, he would see the tasks completed timely by way of electronic inquiry. I do understand that is not as comforting traveling out of state with a new tag or completed transferred tag. I wish we had completed the tasks earlier. Claude Burns
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