Myrtle Beach Chevrolet

The Chevrolet service team at Myrtle Beach Chevrolet & Cadillac are our 2011 Holiday Heroes for getting us on the road home in record time after our 2008 Avalanche experienced engine trouble on Wednesday afternoon, December 28. The outstanding and courteous service provided to us by the dealership turned what could have been a family vacation spoiler into a minor inconvenience. When our truck began running rough and displayed engine service messages, an OnStar emergency call center representative directed us to the dealership, where the Service Advisor was just finishing up with another customer. He talked with us immediately, arranged for shuttle service back to our hotel, and—even though it was after 4:00 p.m. when we left the dealership—got a service technician to diagnose the problem so he could call us before leaving for the day. • The bad news: the engine required replacement parts; the truck needed to stay in SC over the New Year’s Eve weekend while we returned home to NC with a rental car. I expected to make an 8-hour, 400-mile round trip to return for our vehicle. • The good news: the parts, service and rental car were covered under the GM 5-year/100,000-mile powertrain warranty. • The outstanding news: We got to drive our truck home, fully repaired, instead of leaving it in Myrtle Beach over the weekend. The Service Advisor called us on Friday afternoon to tell us that our truck was ready, just as we were getting ready to leave town. The Myrtle Beach Chevrolet team obviously did everything possible to see that our truck would be ready days before we expected it, so that we could drive it home. Their customers are fortunate to have such an excellent dealership at their service.