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Myrtle Beach Chevrolet


1785 Hwy 501, Myrtle Beach, SC 29577 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
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Service Rating
Recommend:
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Dealership Service Review

1 out of 5 starsservice Rating
Shop Elsewhere Price Gouge and Poor Service
Written by Dprice77 on 07/20/2021

Bad service, bad business. we purchased our vehicle from this dealer in 2016. Started good slowly got worse and then bad. Services rendered weren’t complete as in no fluids replaced upon services we would have to take car back. Wanted to keep the relationship going we continued to take car for servicing here and tried to purchase a vehicle in 2019 and no one would help after walking in lot 3 times and emailing, no responses so we bought from another dealer. Same car we purchased in 2016 needed repairs…the price was inflated $250 above another dealer that sells same vehicle, half the price to repair?? Recently the same 2016 car had to be taken in for intake and exhaust cam actuators and fuel system cleaning. $550 and $240? $800? Now I felt we were being taken advantage of. Bonnie said Operations Manager would see us and negotiate price of repairs we were at dealership waiting, nothing. They gave us the key after paying $140 diagnostic fee, again an overcharge) and let us leave no one cared to talk to us. We got the same work complete and an oil change service on the car for $300 less at an official dealership the same day. Poor service. Beware they overcharge and gouge and under deliver. Plenty of other good trustworthy dealers elsewhere in the area that will save you hundreds.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Bonnie Trotter on 07/22/2021
Dealer Response
We always appreciate feedback and are always willing to discuss opportunities to improve. We are fairly priced per our market analysis that is completed periodically. We are transparent with our pricing and transactions. It was explained that the manager would have no problem discussing your concerns on a different day, but you were here on a Saturday - not waiting. Diagnostic fees are due and explained prior to starting any work on a vehicle. We are sad to hear you do not feel we did everything we could to assist you with your vehicle.
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