Myrtle Beach Chevrolet
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Dealership Service Review
service Rating
Very Frustrating!
Written byon 07/30/2019
Had to wait three weeks for them to figure out what part was needed to fix the front end of a Chevy truck only to have the President of the company claim he never heard of ProComp lifts and therefore did not want his dealership to fix a minor part in the suspension. Crazy! Extremely poor service as I could never get the service department or the parts department to call me back. Finally got tired of hunting them down for answers and will take my business elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Myrtle Beach Chevrolet on 08/08/2019
Dealer Response
Thank you for writing your review. After researching your visit, it was shown that our service attempted every avenue to find the aftermarket piece that was required to repair your vehicle. The department reached out to the dealer that you had purchased from; which were unable to locate the piece as well. Aftermarket products are not easily located. We do our best to service our customer's vehicles and strive for complete satisfaction. We are sorry to hear that yours was not so.
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