AutoNation Chrysler Dodge Jeep Ram Hilton Head
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Jeep Service
Written byon 05/04/2023
I brought my jeep in to be diagnosed since it was struggling to start. I am satisfied with the work completed but thought the total fee was too high. The highest charge was the diagnostic fee $160 plus some. My appointment was at 12:30pm but when I called just before closing, the car had not been looked at yet. In the end all it needed was a new battery. They suggested a new air filter for $75 so I agreed to have it exchanged out. All in all, the total was approx $425.00 which I think it frustrating high for two minor repairs. Friendly customer service, at least
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Nancy Gorge on 05/06/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep Ram Hilton Head. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (843) 962-7610 to discuss what we can do to help.
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