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Herb Chambers Cadillac of Warwick


1511 Bald Hill Rd, Warwick, RI 02886 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (25) No (1)
Service Rating
Recommend:
Yes (102) No (4)
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Dealership Service Review

3 out of 5 starsservice Rating
Hopefully will be better next time
Written by Matt on 03/29/2025

I dropped my car off for an oil change, tire rotation, and to address a recall. the tires were never rotated and now I will have to either do them myself or bring them in somewhere to get it done now as that was part of my service request. They also told me that my car would also be washed. It was pretty clean before I brought it in, but the layer of pollen that was on the windshield and car was still on it when I picked it up and there were new smudges on my windshield. I have had great experiences in the past here, but this time around was a bit disappointing considering the price tag of what it costs to get this service done. I will most likely be headed back to Boston in the future for service.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Herb Chambers Cadillac of Warwick on 04/29/2025
Dealer Response
We strive for thorough service, and regret falling short. This has been discussed with the appropriate members of our team and we are using this feedback to help improve our processes for the future. We hope you will reconsider your thought on visiting us in the future. Thank you, Neil Ferreira - General Manager - nferreira@herbchambers.com
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