Herb Chambers Cadillac of Warwick
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Dealership Service Review
service Rating
Bad Service
Written byon 10/10/2024
updated 10/16/2024
After dropping off my car, it displayed low tire pressure warnings, so I had my Cadillac serviced. During my last appointment to address the low tire pressure issue, the Cadillac technician informed me that I needed to replace all the tires due to low tread. Despite not being a car expert, I have never encountered a situation where I had to replace all tires after the car hit 36,000 miles. This experience has left me unsure about purchasing a Cadillac again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Herb Chambers Cadillac of Warwick on 11/01/2024
Dealer Response
Thank you for sharing your feelings about the tire replacement recommendation. We strive for transparency and trust in our service, so it's concerning that this has left you feeling uncertain. There are various factors that can contribute to the speed at which tires wear and if you'd like to discuss this or have any questions, please feel free to reach out. Thank you, Neil Ferreira - General Manager - nferreira@herbchambers.com
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