Sloane Honda

Lets get one thing straight, the service department is amazing. They have real customer service. The sales department should take a page out of their book because their customer service is awful. While the sales manager, Brett, helped me quickly and efficiently once he found out about my problem, the rest of the group in the sales building are embarassing. Now onto the problem: I bought a certified pre-owned car about a week ago and it had a nearly flat tire. I was told by my salesman Xavier, that it would be taken care of. Only a couple of days later the same tire went flat again so i scheduled a service appointment expecting this to be handled easily and for no charge. The tire that was originally flat had to be replaced (~$200) along with a plug in another tire(~25) that the service department found. After heading to the sales building to explain the issue, Xavier sent me back to service with a note to fix the $25 plug ONLY. Nobody handled it for me, i had to walk back and hand deliver this notice. Sercice had to call sales 3 times after being hung up on and Brandon REFUSED to pay for the tire replacement. It wasnt until i luckily ran into the sales manager, who coincidentially was in the service department at that moment, that my problem was corrected. The sales department at sloane honda has a serious customer service issue. They are the epitome of the slimey sales person. What makes this review so unfortunate is that the sales manager, Brett and the service department were incredible and easy to deal with. Xavier and brandon? Not so much. They delivered terrible customer service. Avoid these guys and buy your car with someone else. I cant believe i wasted my entire saturday afternoon with these bufoons.