Spitzer Toyota Monroeville
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Dealership Service Review
service Rating
awesome service
Written byon 08/17/2021
Deana Hicks is an excellent service advisor. I went to the dealership asking for a tire rotation and oil change. Deana explained to me that I did not need an oil change at this time. She did not have to do that and could have just done the oil change and charged me for it even if I did not need it. My service was done in a timely manner and I even received a checklist of all the items that were looked over by the service technican.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Spitzer Toyota on 08/19/2021
Dealer Response
John, thank you for the awesome feedback! You're right, Deana is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service.
Best, Robert Thomasson, General Manager, (877) 735-3855
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