Spitzer Toyota Monroeville
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Dealership Service Review
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Written byon 05/05/2020
I have been really upset on behalf of the service department and how I've been treated. I was irate over the phone with Charles the technician and he remained calm, cool, and respectful towards me the whole time while showing sympathy.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Robert Thomasson on 05/13/2020
Dealer Response
Thank you for taking the time to write this review, Derrick. Our highest priority is satisfying our guests and we are delighted to know that Charles made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us.
Best,
Robert Thomasson, General Manager, (877) 735-3855
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