Woltz and Wind Ford
Dealership Service Review
My experience with the above dealership for repair service was abysmal. My 1991 Mustang GT convertible would not start after being stored over the winter. A new battery was initially placed, but to no avail. I’ve been took it to a local garage which I’ve had it serviced many times without incident. This time, they stated that I should go to A Ford dealership/garage. Thus, I went to Woltz and Wind. They first stated that the gasoline had spoiled and it was changed. This did not solve the problem. They did determine that there was something wrong with the electrical system and stated that The electrical part would have to be sent to Detroit. They said it would take three weeks. I requested if they could put the car in the garage because the wait and also because the car is an antique with only 26,000 miles on it. They said that they could not do so. I paid over $1200 and picked it up on a Saturday, as I was out of town on business. The car new onset scratches on the hood and fender panel of the hood in the same plane. Furthermore, the fuse box cover was off and could not be placed back on. Also, I noticed that a piece of carpet/sound deadening material was placed on the rear floor. I rubbed out the scratches as best as I could. A few days later I received an email from the dealership asking for my feedback. They requested that if my feedback were to be unfavorable that I should call first. I did so and spoke with Lisa. This was nine days ago. She stated that she would get back with me soon. I also requested what grade of gas I should have in the car when I stored it. She stated that she would get back with me regarding this also. Since it has been over two weeks since my last communication with them, I will pursue this forum to at least state my problem, as Lisa and the dealership has failed to keep its promise to address my problem. I would have rather had at least some degree of resolution with the dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No