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Lithia Chrysler Dodge Jeep Ram FIAT of Eugene


2121 Martin Luther King Jr Blvd, Eugene, OR 97401 (map)
Today 8:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (2) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible Service!
Written by ILE on 01/27/2024

I brought my Jeep in and told them exactly what the problem is and explained that since it involves the SKIM module, the dealership may be able to fix it more easily than the local place I usually use. I wanted an estimate. They returned the Jeep to me, told me exactly what I told them and charged me for “diagnostics” without fixing a thing. Not only that, they destroyed the side mirror and trapped the passenger seatbelt under the middle console (I don’t know why they removed the middle console…this issue had nothing to do with that) so I had to remove the entire middle console to get the seatbelt out. I reached out for help and got crickets. So I did it myself.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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