Chevrolet of Bend
Dealership Service Review
When I started to drive, there was a strange boise coming from the engine compartment. Since thw wngine light didn't come on, I slowly drove from the residential area to a commercial area, arriving close to midnight. I parked my pickup at a McDonald's and called for a taxi to take me home. Since the noise sounded serious, I only trusted the Chevy dealership to find the problem and properly fix it. In the morning, I called the service department and made an appointment to have it checked out. As luck would have it, the dealership was on the same street where I parked, a few blocks away. As soon as I arrived, an initial diagnosis was performed and it was determined to be the power steering pump. I was invited to wait in their lounge. When lunch time came, they proved a shuttle to any of the many restaurants in the area. Checking other systems, the brakes needed attention too and they performed the needed work. They constantly kept me updated of the status. When finished, the provided an itemized list of parts and labor and told me all of the other systems they had checked and found satisfactory.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes