Herzog-Meier Volkswagen
Dealership Service Review
This is the most attentive, honest, fair, and skilled service department that I’ve ever experienced, even amongst other VW dealerships (been to several in many states). Jenna took incredible care of my issue each step of the way and was very empathetic to my concerns and transportation needs. Jenna stayed in contact, guided me through the process and warranty service, put me in a really nice loaner for the day, and helped ease my concerns. Incredible work ethic is a stand-out trait. A general maintenance visit uncovered a minor oil-leak issue on my VW that had been consistently overlooked by other centers. These pros diagnosed my issue comprehensively and and the warranty repair was QUICK. They performed several general maintenance tasks on the vehicle as requested as well. All prices fair, all services great. The crew at Herzog-Meier really makes this place glow and I appreciate them for it. Also, the awesome customer lounge is also much appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes