Herzog-Meier Volkswagen

Buying a car at Herzog-Meier Volkswagen in Beaverton was not a fun experience. My car was totaled in my driveway when I was not home. I had to get a car much more quickly than I would normally like. I had done my research on-line and knew which car I wanted. I test drove all comparable options and decided I wanted the Volkswagen Tiguan SEL. In the past I settled on the car on the lot, this time I simply wanted red. There was only one red Tiguan SEL in the Portland/Vancouver area, and I wanted it. It was at Herzog-Meier Volkswagen in Beaverton I called and spoke with a sales lady. We worked out the details. On the way to the dealership I got a text that she wasn’t going to be available and she asked that I speak to someone else. When I arrived, that person wasn’t there and I was turned over to a very inexperienced salesperson. This guy couldn’t answer the most basic questions nor could he explain any of the ‘numbers’ and fees. The sales manager kept producing pricing sheets that he was making up and printing off at his desk. We had already agreed on the price and he was inventing fees and charges. At one point he tried to explain to me how they lose money on every car they sell. Really. Such old school car dealer lies and deceptions. I was ready to walk out, but they had the only red Tiguan. So then I asked if I could just pay with a personal check and was told no by both the sales person and the sales manager. I called my bank’s 24/7 loan department and was approved for the full amount of the car in 10 minutes. When I got to the ‘signer’, she was delightful. When I explained that I had arranged financing but was going to pay cash on Monday (this was Saturday evening) she said “you can just write a check, then bring in a cashiers check on Monday”. I got the car, drove it home. I love the car. I’m glad I got it. It just seems strange as hard as car dealers try to improve their image, Herzog-Meier in Beaverton has not caught on. I would have literally gone anywhere else if someone had the red car or I had the time to order it. I can’t in good conscience recommend this dealership.