Beaverton Kia

All I can say is, stay away! I went to test drive a 2025 Sorento Hybrid and took a copy of the Kelly Blue Book trade-in value of my trade with me (1 1/2 year old plug-in hybrid SUV with just under 6,000 miles, all the bells and whistles, and no damage.) During the test drive, the salesperson started in on how insufficient the factory warranty is, which surprised me because I know that Kia currently has one of best factory warranties in the business. I sensed that an extended warranty sales pitch was coming, and I was right. Back at the dealership, the salesperson excused herself to go get “the numbers.” Imagine how negatively astonished I was when not only was my trade valued by them to be $8,000 below KBB, but roughly $7,200 was added to the price! - about $5,000 for the extended warranty and about $2,200 for paint protection! In addition, I was told that they provide no discounts for cash (they encourage you to finance.) So, what should have been my trade plus about $12,500 cash, was now my trade plus $33,000! I made it very clear that this wasn’t acceptable. The salesperson asked what I was thinking my trade was worth, so I replied, “Funny you should ask,” and presented the KBB printout. She seemed briefly stumped and then asked if I’d still buy any of the add-ons if the trade value went up (What?). I replied that I’d perhaps be interested in the paint protection, though I felt it was overpriced. She excused herself and walked to an office. A minute or so later, as if it was right out of the stereotypical car dealer playbook, tag teaming took place, a practice which I have always disliked. A man sat down with a (supposed) list of every vehicle like mine on every dealer lot up to 2,100 miles away, from what I could see, and how long they’d been there. He explained that it is those figures that they base their appraisals on, not KBB. He went on to say that he might be able to come up a little bit on the trade, but that he’d wind up putting it on his lot for $32,000. KBB said that private party (not trade-in) value peaks at just under $40,000. Sounds like cutting one’s nose off to spite their face. I was asked just what was it that I was expecting, to which I said I expected the value of my trade as estimated by an industry standard to be at least reasonably honored, that I would pay cash for the remaining balance, and that I did not drive all the way there to be upsold (buy products and service that I don’t want.) To prevent a potential financing pitch, I said that I had no interest in financing. The only debts I have are mortgages and it is going to stay that way. I asked for my key back, thanked them for their time, and walked out without another word from either of them. It’s clear to me that Beaverton Kia may be in the business of selling vehicles, but they REALLY want to sell extended warranties and other add-ons. It makes me wonder how many unsuspecting customers have fallen for this over the years.