Herzog-Meier Volkswagen

The service department will attempt to upsell you on numerous things you do not need. My car has very limited mileage and they forced me to utilize the 20K mile service as it was a timed target. Why? Because that is their policy. For a car with less than 2K miles, they suggested tire rotation and alignment, window dressing (RainX), new wipers, Fuel additive, injection cleaning, AC performance treatment, wheel alignment, wiper blade replacement and key battery replacement. Non of these items were needed or necessary. My new car had a loose component that they stated was "probably" caused due to my usage. When I requested details on how they came to that conclusion, they passed me off to the service manager - that was unavailable and to date hasn't contacted me with additional details. Stated it was my issue and not a quality issue with the vehicle. So I have a brand new vehicle less than 2K miles on it with a broken component that I will need to pay to fix outside of the factory warranty. Service department was apologetic for the situation I was in but provided no options, guidance or personal touch. To make things even more exciting - when they returned the car to me their technician had left a 18 inch metal screwdriver in the drivers seat and marred the leather seat on the vehicle. Again service contact said "sorry" I know how frustrating this can be.. "not acceptable" I treat this vehicle with the utmost respect and treat it like my forever vehicle, always clean, safe "parked in my garage" and driven very little. only reason we brought it in was for a safety recall. As a final comment - I feel that I must bring this issue up with Volkswagen management as it is unacceptable and the dealership "to date" has not attempted to contact me.