Carr Chevrolet
Dealership Sales Review
We got almost to the end of the buying process and this was our second visit to look at a used Honda Pilot. We asked several times if the car was in an accident and they always said "no." Finally in the midst of 20+ signatures a paper appears that says something about full disclosure and a list of repairs done. Things like front hood, passenger right door, driver right door, front radiator mount, front bumper. Pretty obvious to us that the car was in an accident. Three different people there denied it and finally the finance guy said "we don't know, it could have been involved in an altercation." I said that sounds like an accident to me. They continued to deny it. When I asked why they would need to replace the hood they said "maybe someone sat on it, maybe rock chips." I said oh yeah I bet the hood hinges were bad and he shook his head and said yup most likely. So after some research and a chat with Beaverton Honda where we did end up buying our used 2014 Pilot, we learned that they most likely bought the car on auction with the damage and then did all the repairs and put it on their lot. Carfax we learned would not catch the accident since it was purchased from an auction. They wasted 2+ hours of our time and the experience was horrible. It really felt like the slimy used car salesman trick to slip in the "disclosure" form in the midst of all the other important signatures. They knew exactly what they were doing here and I could tell something was up by their nervous behavior leading up to the paper being slipped in. Do not even step foot on their car lot and stay away from Jesus Martinez the salesman that claims he had no idea about the "disclosure."
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No