South Pointe Honda
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Dealership Service Review
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New Tires
Written byon 04/14/2024
I purchased new tires and an alignment for my Honda. Everything was fine, but when I got home I noticed that there is a lot of goop all over the tires and wheels. I’ve never had my car look this messy after getting new tires.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 04/15/2024
Dealer Response
Thank you for your feedback about your recent tire purchase because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Erick Renteria
General Manager
erenteria@BobHowardAuto.com
ReportLaura Driscoll on 04/15/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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